TowBox UK
0114 360 7080
sales@towbox.uk

Cancellations and Returns

We understand that sometimes things happen and you want to cancel your purchase, cancel your fitting appointment, or return your purchase. So here’s our quick guide to getting things sorted.

Cancelling a purchase:

Changed your mind, or just want to cancel your purchase?

No problem, just contact us via our contact page, and providing we haven’t shipped your items then we will stop the order and organise a refund.

Returning goods to us:

If the item has been shipped then we are unable to offer a replacement or refund until the items are back with us. In this case, you can return the items (unopened) to us.

Returned items must be received by us within the first 30 days of the order being placed. Once we have received the goods we will inspect them and issue a refund less any shipping costs. Please keep reading for further details on returning items to us…

We are happy to accept return items, where you have purchased an incorrect product or we have supplied an incorrect product, providing this is done within 30 days of the purchase being made. To do this please contact us first, so we know you’re returning something.

All items must be returned in the same, unused condition as they arrived, complete with all original packaging. Once we receive the item it will be reviewed by our quality assurance team and providing the item is unused and in the original packaging, a refund will be issued.

We cannot accept returns and therefore are unable to issue a refund if you have:

Used an item including attempting to fit the item before you decide you no longer want the item.

Damaged the item before you decide you no longer want the item.

Returned the product in an unsaleable condition.

Exceeded the 30-day return limit and the goods were not reported as faulty upon receipt.

If we find that the product has been used or has not been returned to us in a resalable condition, we reserve the right to refuse a refund and the item will be returned to you at your expense.

If you are returning a faulty item we will arrange collection and replacement of the product. If it is deemed that a fault is caused by user misuse the company will not issue any refund and any expenses incurred will be passed to the customer.

This does not affect your statutory rights.